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Since then, we've had a few users report that whenever they open up Quickbooks, and Quickbooks crashes. This business relies on this software to keep balanced. I've tried the Quickbooks Tool Hub features to try and fix the issue, but unfortunately the problem persists. I've tried uninstalling and reinstalling Quickbooks several times with several QB technicians over the phone spending over 25 labor hours trying to get this work without crashing!

I've tried clearing the Google cache, and that didn't work. I am also having issues with getting my email connected to invoices. I have no clue how to fix this issue on my own. Has something like this happened to anybody else, or does anybody have an idea on how to fix this issue?

I cannot be the only one who is experiencing this issue. When we had version, we did not experience any kind of crashing. Thanks for bringing this up in the QuickBooks Community page, Promise3.

Let me also thank you for sharing the troubleshooting steps you've made to address the issue. At the moment, there is no other similar concern shared in the QuickBooks Community page. I've already reported this case to our QuickBooks Team.

They will contact you soon so just keep your lines open. That way, they can perform a further investigation and fix the crashing issue. Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one. Welcome to the Community, tdc Let's go through some troubleshooting steps to fix this issue. This is usually caused by Windows firewall and security settings.

The system requirement changes with each new version of QuickBooks. That said, we can check if your security and firewall setting are set correctly for QuickBooks Desktop. To start, we can download and install most recent version 1. After that, run QuickBooks File Doctor to check and fix any firewall issues. If the issue still persists, you can proceed to Step 3 in this article to learn how you can configure firewall manually: Set up firewall and security settings for QuickBooks Desktop.

This also contains additional troubleshooting steps for anti-virus or firewall settings. Don't hesitate to leave a comment below. I'll be here to check if you still need further assistance. Take care and enjoy your weekend! We have also experienced this We have had to disable the property that shows file information when "hovering" over a file because when we "hovered" over portable company files.

We continue to have issues with the program itself crashing, or upon opening the program Excel, Word and Windows Explorer crashes. Our outside tech firm has worked with QB support and while they tried their best and spent hours of time troubleshooting there is no solution forthcoming from what I understand. We did not have any issues with the original version of the program, but each update that we have done has caused more problems than the last.

I certainly hope that someone from the Intuit team takes notice of this I have the same problem as well. I only have this problem on a single server; all servers have Windows Server R2 installed and are updated and current. I've traced the problem to a bad certificate that is only installed on the crashing server.

I'm in the process of attempting to remove that certificate permanently. I'll post my results if it works. Upgraded from QB, also to - had crashing issues over this last year and now into the version.

Have begged and pleaded at least half the times the little pop-up comes up and tells me it is crashing, and to let QB know what I was doing when this happened QB will CRASH, a little pop up tells me this is happening, shuts down, then I re-open and go thru my steps, again, to get what I need done - dreading it shutting down, again.

We just upgraded from to in May. In our case, QuickBooks just closes, usually right after opening. We are usually able to get right back in, but it is time wasted. We did not have this issue in Also, after processing pay checks, the payroll screen closes out completely which requires us to go back into the payroll screen to process the payroll tax liabilities.

We installed on one workstation in January to test it out, then installed it on the second workstation in May and these issues are happening on both work stations, so I have to assume it isn't related to the installation process.

Please advise when a fix is available. Are you receiving any sort of unrecoverable error message? Let's utilize the QuickBooks Tool Hub to fix this crashing situation. This tool is used to deal with network problems, company file damage, performance issues, etc. If the program continues to crash, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

This should sum up everything I've done and discovered in the last week in case anyone else has the issue:. When the problem occurs, the QuickBooks splash screen pops up briefly on the screen and then closes. No error message is displayed. Event Viewer doesn't show any error messages regarding QuickBooks either. I am unable to use the Update option in the application itself, that always fails with the error "unable to verify the digital signature".

It is when I manually update by downloading and installing the update file that QB crashes at the splash screen. It also happens when I download and install the full QuickBooks22 installer that includes R5. After a lot of troubleshooting and digging around, I discovered that when I download the latest QB Enterprise installer file and R5 update file onto Server TS, the digital signature file attached to the installer displays the error:.

One of the countersignatures is not valid. The file may have been altered. The digital signature on the installer download with my other servers doesn't have this issue.

The digital signature on the R3 installer that I downloaded in February to upgrade from to doesn't have the same digital signature error, therefore that is the version I currently have installed on the Server TS with updates disabled. I then did a fresh installer download on a different server Server DC in the same domain as Server TS and that installer file also has a good digital signature attached to it.

It subsequently installed without an issue on Server DC. Thinking it could be a firewall problem, I copied the good installer download from Server DC to Server TS and once again, the digital signature is bad. I removed the AV software on Server TS and went through it all again - still a bad digital signature file. Therefore, the problem lies within Server TS. Since I've already spent hours trying to 'fix' the installer files, I'm going to rebuild the server tonight and see if that permanently resolves the problem.

I downloaded QuickBooks Tool Hub and ran it dozens of times - it didn't fix it. I uninstalled and reinstalled at least a dozen times. I then followed all of the steps in the Fix issues when QuickBooks has stopped working article and it didn't do anything either. I then followed various steps I found online to no avail. My hope is a new server build will fix it. If not, I'll be back on this forum. Plus is I was finally able to connect my email to my QB Desktop.

FYI that was not easy! Plese help the Quickbooks team eliminate this issue by providing us with the following information. Well I have no other explanation other than the software must be corrupt. The 2nd error message said The connection to the company file has been lost. Quickbooks must close immediately. I have invested over 20 Labor Hours trying to find and fix these crashing issues.

The Solution said it could possibly be they way my QBD22 is setup.. I was on the phone for over an hour in half with a QB rep and she helped me set it up.. How could it be set up wrong if QB's own rep set it up! We pay a pretty penny for this software and we should not need to troubleshoot it everyday!!!! FYI this is week 3. Some of our most common reasons you see an Unrecoverable error message are missing Windows updates, damage to your company file, or computer issues.

I've included some of our basic troubleshooting steps to clear the error below. For additional troubleshooting steps for an Unrecoverable error, check out Unrecoverable error general troubleshooting steps. When we see the error message "The connection has been lost," it's typically due to network-related issues. That said, I recommend contacting our Technical Support Team. This way, one of our tech agents can review the setup and make any necessary corrections.

I just upgraded from to last week and I am having the same issue.